Privacy policy

We at Ragus Healthcare Private Limited,  ('Sugarfit,' 'We,' 'Us,' 'Our'), a company having its registered offices at [........], know that you as a user ('You,' 'Your', ‘User(s)’) care about how Your personal information is used and shared, and we take Your privacy seriously. Please read the following to learn more about our privacy policy. By visiting or using our website “sugarfit.com” or our mobile app “SugarFit”, and any other linked pages, features, content, mobile applications, or any other services We offer from time to time by in connection therewith (collectively, the 'Mobile App'), in any manner, You acknowledge that You accept and are subject to, the practices and policies outlined in this privacy policy, and You hereby consent that We will collect, use, and share your information in the following ways.

 

What does this privacy policy cover?

This privacy policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Mobile App. This policy does not apply to the practices of companies that We do not own or control , or to individuals that We do not employ or manage.


By visiting our Platform, downloading the Mobile App, you consent to the collection, use, sharing, disclosure and processing of Your personal information by Us and each of the sellers/service providers on the Platform (collectively, 'We', 'Us', 'Our') in accordance with the terms of this Privacy Policy or as otherwise required by, or permitted under, applicable Indian law.


We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for our nutrition consultation services. If You are under 18, please do not attempt to register for the consultation services or send any information about You to Us, including Your name, address, telephone number, email address or provide Your biometric information. No one under age 18 may provide any personal information to Us or for the consultation services. In the event that We learn that We have collected personal information from an individual under age 18 without verification of parental consent, We will delete that information as quickly as possible. If You believe that We might have any information from or about an individual under 18, please contact us at hello@sugarfit.com 

 

What information does Sugarfit collect?

We gather various types of personal information from You, as explained more fully below. We may use this personal information to personalize and improve our services, to allow You to set up a user account and profile, to contact users, to fulfill Your requests for certain products and services, to analyze how users utilize the Mobile App and the nutrition consultation services, and as otherwise set forth in this privacy policy. We may share certain types of personal information with third parties as disclosed herein. 


We collect the following types of information:

  1. Information You provide to Us:

We receive and store any information You knowingly provide to Us, including:

  • personal information collected at the time of your registration on the Mobile App/website, including your name, username, email address, gender, birth date, height, location and activity or health-related information;

  • personal information collected for on the Mobile App/website, including your nutrition data, passwords, workout related data , physical activity, photographs, biometric information, sleep habits; and other sleep, activity, or health-related information and insights for our nutrition consultation services;

  • bank details for payment processing;

  • details about your health, mental wellbeing, disabilities or other related information such as vaccination status, past medical history;

  • data in your mobile address book to help users find other users who have enabled ‘squads’ and set their profiles as public. We do not otherwise process information from the address book for any other purpose.

 

You can choose not to provide us with certain information, but then you may not be able to register with us or to take advantage of some of our features . We may anonymize your personal information so that you cannot be individually identified, and monetise and/or provide that information to our partners.


      2.  Information collected from iOS HealthKit, Health app and Google Fit

When you share your iOS Health app data or Google Fit, that data is covered by the privacy policy.

We handle all iOS Health app and HealthKit data in accordance with Apple's development guidelines. To view Apple's HealthKit developer guidelines, go to https://developer.apple.com/app-store/review/guidelines/#health-and-health-research.

We handle Google Fit data in accordance with Google Fit Terms of Service. To view Google Fit Terms of Service go to https://developers.google.com/fit/terms. HealthKit, Health app, iPhone, and Apple are registered trademarks of Apple Inc.

Google Fit and Google are registered trademark of Google Inc. 


Information collected automatically:

Whenever You interact with our Mobile App, We automatically receive and record information on Our server logs from Your browser including Your IP address, 'cookie' information, and the page You requested. 'Cookies' are identifiers We transfer to Your computer or mobile device that allow Us to recognize Your browser or mobile device and tell Us how and when pages in Our Mobile App are visited and by how many people. You may be able to change the preferences on Your browser or mobile device to prevent or limit Your computer or device's acceptance of cookies, but this may prevent You from taking advantage of Our Mobile App's best features.


When We collect usage information (such as the numbers and frequency of visitors to the Mobile App), We only use this data in aggregate form, and not in a manner that would identify You personally. For example, this aggregate data tells us how often users use parts of the Mobile App, so that we can make the Mobile App appealing to as many users as possible. We may also provide this aggregate information to Our third-party partners; Our partners may use such information to understand how often people use Our Mobile App, so that they, too, can provide You with an optimal online experience. We never disclose aggregate information to a partner in a manner that would identify You personally.


If You are using our Services, You understand and acknowledge that, any information, data or readings by virtue of Your use of the Services), or collected from Your use thereof, will automatically be uploaded to Your account with us. To the extent these automatically collected readings can be used to personally identify You, these readings are personal information for the purposes of this privacy policy.


Purpose and Use of information

We, our affiliates and/or the sellers or service providers on the Mobile App may access and use your Personal Information for the following purposes:

  • To contact you in relation to Services offerings on the Platform, including pursuant to current or future collaborations with third party service providers;

  • General business and operating purposes, such as the administration, management and operation of the business, including client/user interaction, responding to requests, customizing and improving our Services; 

  • For payment, billing and invoicing related purposes;

  • To generate aggregated data to prepare insights to enable us to understand patterns and trends with a view to learn more about your preferences or other characteristics;

  • Compliance with our obligations under applicable laws and other regulations, including to protect against and prevent fraud and other legal or information security risks; and 

  • To serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or for any other lawful purpose.



Delete targeting cookies

We use cookies and similar technologies to improve user experience and analyze traffic. You can adjust your browser settings to refuse cookies; however, this may limit functionality. We do not respond to Do Not Track (DNT) signals.

 

Information stored on cookies

The cookie information stored on the User's hard drive is: (i) User segment hits or information on a specific product, service, brand or model in which the User has shown interest during its visit to a certain website and (ii) time and date stamp of the latest update of the User profile.


If the cookie is deleted by the User, all profile data is removed. For the sake of clarity, no segments relating to information which Sugafit considers sensitive have been or will be created, such as segments relating to political opinions, religious beliefs, physical or mental health conditions or sexual life. Further, Sugarfit is very sensitive to the issue of children's privacy and marketing directed to children. No segments are intended to be established for the profiling of children.


E-mail and other communications:

We may contact You, by email or other means; for example, We or persons we share Your Personal Information with may send You promotional offers on behalf of other businesses or communicate with You about Your use of the Mobile App or the Product. Also, We may receive a confirmation when You open an email from Us. This confirmation helps us make emails more interesting and improve our service. If You do not want to receive email or other mail from us, please indicate Your preference by emailing us at hello@sugarfit.com 


Will Sugarfit share any of the personal information it receives?

We neither rent nor sell Your personal information in personally identifiable form to anyone. We share Your personal information in personally identifiable form with third parties only as described below.

  • Affiliated businesses and third-party websites We do not control:  In certain situations, businesses or third-party websites We're affiliated with, may sell items or provide services to You through the Mobile App (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and We will share Your limited personal information with that affiliated business only to the extent that it is related to such transaction or service.

  • Agents/third-party service providers: We may  use independent consultants to perform tasks on our behalf and need to share Your information with them to provide nutrition consultation services to You. Unless We tell You differently, these third party appointed by Us do not have any right to use the personal information We share with them beyond what is necessary to assist Us.

  • User submissions: Any content or personal information that You voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others.

  • Business transfers:  We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if We (or substantially all of our assets) are acquired, or if We go out of business or enter bankruptcy, personal information would be one of the assets transferred to or acquired by a third party.

  • Protection of Sugarfit and others:  We may release personal information when We believe in good faith that release is necessary to comply with laws; enforce or apply Our conditions of use and other agreements; or protect the rights, property, or safety of Sugarfit, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  • Research and Analytical purposes: We may share Your personal information (though in an anonymized manner only) for certain research, publishing and / or analytical purposes.

  • With Your consent:  Except as set forth above, You will be notified when Your personal information may be shared with third parties, and will be able to prevent the sharing of this information.


Is personal information about me secure?

Your account is protected by a password for Your privacy and security. You need to prevent unauthorized access to Your account and personal information by selecting and protecting Your password appropriately and limiting access to Your computer or device and browser by signing off after You have finished accessing Your account.


We will put in place measures to ensure that Your information in our possession or under our control is destroyed and/or anonymized reasonable after: (a) the purposes for which Your information was collected is no longer being served by the retention of such information; and (b) retention is no longer necessary under any applicable law. Your data may be anonymized, de-identified and/or aggregated, and the resulting data may be held by us, our affiliates, service providers and sellers on the Mobile App, associates, agents, representatives, and other authorized third parties, for as long as necessary for us to provide the services effectively or for other purposes.


We endeavor to protect the privacy of Your account and other personal information We hold in Our records, but We cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.


Mobile App may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site You should read that site's privacy policy.


Note:  However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can We guarantee that information You supply won't be intercepted while being transmitted to Us over the Internet. Any transmission of information by You to our Mobile App or otherwise is at Your own risk.


What personal information can I access?

Through Your account settings, You may access, and, in some cases, edit or delete the following information You've provided to us:

  • name and password

  • email address

  • user profile information, including Your height, weight, and location

  • any readings, data uploaded with Us.

The information You can view and update may change as the Mobile App changes. Please note that any information that is automatically uploaded from a Product to the Mobile App, or collected otherwise from You by Us, cannot be later changed or updated. We store Your personal information until You require and inform us to delete the same. 


We will redress your grievances and concerns surrounding usage of nutrition consultation services through Mobile App within specified timelines as per applicable law. 

 

Contact Information

If you have any questions or concerns regarding this policy, please contact:

Email: hello@sugarfit.com


Changes to this privacy policy

We may amend this privacy policy from time to time. Use of information We collect now is subject to the privacy policy in effect at the time such information is used. If We make changes in the way We use personal information, We will notify You by posting an announcement on our Mobile App or sending You an email. You are bound by any changes to the privacy policy when You use the Mobile App or the Product after such changes have been first posted.